–submitted by Valerie Renk
John McHugh shared Kwik Trip’s mission isn’t to sell gas or donuts, but to increase loyalty through culture for their 11.5 million weekly guests. To find staff with this “golden rule” culture baked in, their first three interview questions are:
- Tell me about your last random act of kindness.
- How have you treated others last month with the golden rule?
- How did you help others last week?
This culture helped make Kwik Trip/Kwik Star the 88th best US employer last year, while paying a 12% cash bonus plus 4.8% retirement contribution to every associate.
If you missed our meeting this week, you can watch it here: https://youtu.be/reD7zBUdZDY.
Rotary Club of Madison, Wisconsin 